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Frequently Asked Questions

Here are some common questions our customers have asked before and after purchasing from our store. If you have other questions, please complete and submit our online contact form. We'll be in touch shortly.

Q1How can I get a return shipping label?

A1

We will be glad to issue a return shipping label for your return. Please complete OUR ONLINE CONTACT FORM with your order details so we can find it in our records and assist you. We will reply during our ecommerce hours.

Q2How do I arrange for pick-up?

A2

Please complete OUR ONLINE CONTACT FORM with your order details so we can find it in our records and assist you. We will reply during our ecommerce hours.

Q3After I return a purchase, when will my account be credited?

A3

If you paid by debit card, we will refund you in the same manner. We will process your refund within 2-3 business days (Monday through Friday). Your financial institution may take 4-10 days to credit your account. Please check with your financial institution for more information.

If you paid by credit card, we will refund you in the same manner. We will process your refund within 2-3 business days (Monday through Friday). Your credit card company may take 4-10 days to credit your account. Please check with your credit card company for more information.

Q4I can't find a certain product on your website. What do I do?

A4

Please complete OUR ONLINE CONTACT FORM with product details so we can assist you. We will reply during our ecommerce hours.

Q5If an item is not in stock, can I order it and be notified when it arrives?

A5
In some instances, items are out of stock temporarily and we may be able to order it from the manufacturer. Once we have researched the product, we will let you know its status. One of three things is possible:
  1. The item is in stock at the manufacturer's warehouse. If we can order it, the item may be delivered in 7-14 days. We will let you know about any expected delays.
  2. The item is not in stock at the manufacturer’s warehouse. This is called a "back order" and it might not be available for a month or even an entire season. Depending on what we find out, we might recommend you make a different product selection.
  3. The item has been discontinued. The manufacturer has decided to no longer produce it and has no more available inventory. In this case, we recommend you make a different product selection.

Q6How can I tell you about my experience with your company and products?

A6

Please complete OUR ONLINE CONTACT FORM with your comments so we can solve any issues you may have. We will reply during our ecommerce hours.

Q7I submitted an order but I want to be sure you received it. Can you confirm that you got it?

A7

Thank you for your purchase. Upon receipt of your order, our website will automatically email you a purchase confirmation.

Q8When completing my order online, the website stalled, timed out, or disconnected. What do I do?

A8

Please call us Toll-Free at 844-467-4637 so we can make sure your order is not in our system and help you place it.

Q9How do I subscribe to your email newsletter to receive special offers or notifications?

A9
Please share your information with us through OUR SUBSCRIPTION FORM.

Q10How do I unsubscribe from your emails?

A10

Click on the "unsubscribe" link in the footer of every email newsletter.

Q11How do I update my customer profile?

A11

Please complete OUR ONLINE CONTACT FORM with your new info. We will be glad to update our records.

More questions? Contact us